FAQ

We’ve gathered answers to the most common questions about Erracp, our hats, and our store policies.

1. What types of hats do you sell?

We specialize in high-quality hats designed for comfort, style, and everyday wear. Our collections include classic caps, premium streetwear designs, and versatile hats suitable for all occasions.

2. Where do you ship?

We currently ship to addresses within the United States. Delivery typically takes 3–5 business days after your order is processed.

3. How much does shipping cost?

We offer free shipping on all orders within the United States.

4. How long does it take to process an order?

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 1:00 PM ET are processed the next business day.

5. Can I return a hat if I change my mind?

Yes! We offer a 30-day return window from the delivery date, as long as the item is unused, in original condition, and includes all tags and packaging.

6. How do I start a return?

Simply reach out to our customer support team by phone or email using the contact details below. Once approved, we’ll provide instructions and a prepaid return shipping label (when applicable).

7. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay and Shop Pay Installments.

8. How can I contact customer support?

You can reach us during business hours for any questions or support needs.

Contact Information

Business Name: Erracp

Address: 1618 Line St, Decatur, Georgia 30032, United States

Email: contact@erracp.com

Phone: +1 (703) 595-6371

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)

Response Time: Most inquiries are replied to within 24–48 business hours.